acuity is not great. To date they have steadfastly refused, blaming the coronavirus. Liingo offers a simple, straightforward set of lens options and types. They don’t offer any children’s glasses. I was told I could and I would be "billed", meaning receiving an invoice to pay, as soon as they got the other four lenses back. 5 reviews of Warby Parker "Affordable, quick, and friendly customer service! When I took that info back to Warby Parker, the said they can't make glasses for me. Would be interested to hear more about the quality of the particular kinds of lenses that Warby Parker uses. Most reviews we were able to find outside of our own experience are very positive, though a few people did complain about some frames feeling uncomfortable around the ears. By Jonathan Evans. This is after 2-3 week ordering period. They’re also 20% thinner. Never shopping there again. I called the customer service number and was greeted right away with a pleasant young woman who brought on an optician, Micheal. Figured I'd try it again for my next pair of glasses and boy was I wrong! The nice thing about polycarbonate lenses is that they already have UV-protection built into them. He's excellent with assisting and I can't wait to get back to pick out my new frames!!" For those with very powerful prescriptions (anything over -4.50 or +3.50), Liingo’s Thin & Light 1.67 High Index Lenses are in order. I hope the person in need who got a pair of glasses because I bought them for my son at Warby has better luck than we did. Very condescending attitudes. Awful - don't go to Warby Parker. I'd look elsewhere if you're reading this review. The spray comes in a handy pocket-sized bottle, with the kit also comprising a microfiber cloth and a microfiber lens pouch, which also doubles as a second cleaning cloth in case you need a back-up. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. I was told to make an appointment online (ATL Howell Mill store) while they clearly have sales people just hanging around! how may i be sure that i will receive my money's worth before purchasing warby parker's pricey frames? Customers are given 60 days to wear their new glasses and decide whether to keep them or not. I put in my order but it took multiple emails to confirm. This product should carry a warranty for fitness of purpose, so if this continues I will file a complaint with the state consumer protection authorities and my insurance company. The idea was first sparked when one of the co-founders lost his glasses on a backpacking trip and replacing them was too expensive. Their software then super-imposes your desired frames on your face, giving you a pretty accurate picture of how you would look wearing it. And, they will not refund the money. Reviews from Warby Parker employees about working as an Advisor at Warby Parker. Liingo Eyewear launched in 2016 by a few optical industry veterans in the great state of Utah. She couldn't see properly out of them and we complained enough that Warby Parker redid the lenses. A free inside look at company reviews and salaries posted anonymously by employees. I have tried to reach out to customer service and they refused to assist. Learn how to stay safe during COVID-19 in our new guide: Of the half dozen emails I received none were from the same person! Originally I was super excited about this company. Once you pick the frame can they add your prescription. Reviewing Quality Prescription Eyewear At Great Prices, Shopping Experience Lens Quality Frame Quality Style and Selection Customer Service Cost. Everything that's included. However, these are telltale signs of a bad fit rather than issues with the quality of the materials themselves. is this an illusion or fact? For comparison, Warby Parker’s sunglasses are either $95 or $145 without prescription lenses (single-vision lenses cost an additional $80). The company name is a reference to a form of self-expression. I ordered the Blair and Haskell glasses from Warby Parker. I got a free try on of 5 different frames, and I was even able to keep them longer than expected (we had horrible weather and I have 4 children so getting to a post office isn't always easy to do). The money was just taken from mine and my husbands account. Warby Parker is great, but they don’t have everything. They also have a few extra lens and treatment options: The straightforward and easy-to-understand price structure is definitely one of Liingo’s strengths as a brand. My glasses do not fit. Overall, their frames are of decent quality and seem to live up to normal daily wear and tear. You start by selecting one of the menu options “Men”, “Women” or “Sunglasses”, where you’ll be taken to the respective page. I like the business model, but it didn't make good on promise. These are Warby Parker’s most impact-resistant lenses. I had good exchanges with WP reps. Speaking the right “lingo” in words can convey ideas in a personalized way, just like Liingo glasses are used to express oneself fashionably with spectacles. The local WI store reopened in July and I asked for an adjustment using the corrections listed by my opthalmologist. https://www.warbyparker.com/eyeglasses/women/hayden/rye-tortoise In terms of prescription types, they also only offer a couple options: Liingo lenses are good quality and there isn’t too much to complain about. what is the average price after the lenses are included? It’s lightweight and exceedingly comfortable to wear, with adjustable nosepads and polarized, UV-blocking, scratch-resistant lenses. It is scamming hard earning people for their money by spending tons on swanky ads and then not delivering. As part of the “Buy a Pair, Give a Pair” program, each purchase for kids’ glasses is matched by giving a pair to a child in need. When you call no one answers the telephone and they never respond to your email. There’s also the option to add blue light protection. Customer service is absolute garbage both in and out of store. The company behind Warby Parker reading glasses and prescription lenses was founded in 2010 and is headquartered in New York City. We use cookies to ensure that we give you the best experience. I have used Warby Parker in the past for the Home Try-On option through the pandemic. The Warby-Parker Clean My Lenses Kit with Anti-Fog Spray costs just $15 and is available from the brand’s website and select stores. If you need new glasses in a hurry, they do offer expedited 2-3 day shipping for $12.95. pupillary distance measurement- and i don't know if i can do that on line with a credit card as the website says. I do not recommend purchasing your glasses here. 41 Warby Parker reviews in Nashville, TN. At the time of writing this review, there are 61 sunglasses, 48 men and 77 women’s options to choose from. The doctor knew right away that the glasses must have been from Warby Parker is said that 90% of the their glasses are Wong. More buying glasses online reviews A Warby Parker glasses review found that all kids’ frames use polycarbonate lenses, recommended for people under the age of 16. Gain trust and grow your business with customer reviews. Terrible service. Ultimately I cancelled the order. If this company would learn to communicate with their customers, most of these negative reviews wouldn't exist. I bought my 18 yr old's glasses 5 1/2 mos ago. I cancelled and will go to a different company. They traveled to Canada and back to SC in a backpack and held up so much better than the $200 Warby Parker. As an Amazon Associate we earn from qualifying purchases. The Warby Parker name comes from two fictional characters created by Jack Kerouac. Warby Parker is a new company operating in a new way. For example, the Murray and Peyton options are unisex and can be selected on both menus. As the eyewear market continues to expand online, it’s likely we’ll continue to see more of these startup brands like Liingo appear. Look: it's not Warby Parker's fault that you don't know how to navigate a website. Liingo’s price point is quite affordable considering that they include single-vision lenses in the price of the frame. What a headache! Absolutely – there’s very little to lose when you can try glasses on at home for free and get a full refund within 60 days if you do make a purchase. Consumers complaining about Warby Parker most frequently mention customer service, new pair and prescription glasses problems. $95-$145 for single vision depending on the frame material. You’ll also need to enter credit card details in order to get the trial frames, but you won’t be charged anything. If you continue to use this site we will assume that you are ok with that. We’re in this together! Sadly, delivery on promises was lacking. My order as well as my son's became lost within the Warby Parker system and after calling multiple times while experiencing extended hold periods I learned through very vague customer service statements that the glasses were not yet in production. You just need to contact them at [email protected], text 82020, or call 1-800-430-EYES. Reviews from Warby Parker employees about working as an Optician at Warby Parker. SHOP $95, warbyparker.com. Stopped in after eating lunch at Pizitz. Besides, their collection is growing every year. However, you also don’t want to make a user scroll through endless menus to find what they’re looking for. Each frame comes with spring hinges, so they’re able to flex outwards a bit when putting them on. If you don’t like the way your new eyeglasses feel, look, or if you just change your mind altogether, you can exchange the pair you purchased or return them for a full refund. Because they design and make all their own glasses, they can offer competitively priced, fashionable frames including prescription lenses. I talked to someone on the phone, Sam R. I believe. Even if you’re only interested in 1 or 2 pairs, you won’t be able to finalize your home try-on without picking out 5. Do note you’ll have to select 5 frames in order to check out. I'm almost certain they're the wrong prescription. However, the quality of lenses from "online websites" is not necessarily the same thing as quality from Warby Parker. In this Warby Parker review, we cover everything you need to know about Warby Parker and whether or not you could save money on prescription glasses and sunglasses by buying from this company. the closest store to me is in nyc which is 75 miles away and a 2hr train ride so not an option.. what info would you need to make sure they are made correctly? I went back 5 times and they wouldn't correct the lenses. Warby Parker's affordable Harris takes the beloved wayfarer shape and gives it the DTC treatment. I regret buying these glasses and I will never trust them again. Even the written stamping on the inside of the arms is less precise and overall I'm just so sad they've gotten worse more like 80 dollar glasses now not 145. To be fair, it is a well-known fact that most women can pull off men’s eyewear, while the opposite may not be necessarily true. What a complete waste of my time. Nearly a month has passed since I ordered my 2 pair of glasses and have yet to receive anything but them needing more information. How they are still in business, is completely beyond me. mine broke in feb. how do i replace them? Aside from this, Liingo also employs a technology that seems futuristic even for a millenial used to the internet. Paid $95 for a pair of glasses that hurt my eyes. Initially, Liingo’s try-on parameters were different, as customers used to be allowed to upload their eye doctor prescriptions and select two frames. I wouldn't have even known if I didn't watch my account like a hawk. After sending the information I'd get another email stating can't find your order again. You will be required to scan your existing glasses. You simply pick out any 5 frames you’d like to try, add them to your cart with the “TRY AT HOME FOR FREE” button and place your order. Warby Parker has a consumer rating of 2.68 stars from 273 reviews indicating that most customers are generally dissatisfied with their purchases. We’re in this together! As previously mentioned, you can click on the frame and add it to the “TRY AT HOME FOR FREE” cart, or outright select it and buy it. A bit of a stretch in my opinion, but it’s catchy nonetheless. They offer a 60-Day return/exchange policy. Hopefully they'll arrive but it shouldn't take almost 2 weeks to order contacts. There isn’t an overwhelming amount of frame options, yet there are enough to match every taste and face shape. Liingo’s selection is not vast, though it is growing steadily. All frames come in multiple colors, and several pairs are available as eyeglasses or sunglasses. The amount of time it would take to leave me a voice mail would be amount the same amount of time to send an email. Warby Parker has a consumer rating of 2.68 stars from 273 reviews indicating that most customers are generally dissatisfied with their purchases. No nickel-and-diming for different lens treatments or coatings make shopping for new glasses actually fun and pleasant! The were extremely quick to contact me telling me to return their samples though. I was prepared for a fight since it seems like companies these days "never make mistakes" so the burden is on the customer to prove the opposite. Hayden is available in medium width If your face is average in size, which is the most common option, this frame should fit you well. Twice now I have not received the glasses. Warby Parker sells its own line of designer prescription glasses and sunglasses. Reviews from Warby Parker employees about Warby Parker culture, salaries, benefits, work-life balance, management, job security, and more. Select a few different options in a free Home Try-On. I contacted customer support and they were less than helpful. You can also DM them on social media (Facebook, Instagram and Twitter) too, of course. Blue light is one of the leading causes of vision deterioration among those who spend a lot of time staring at screens. He asked for a photo with the bad pair to make sure the PD was correct so that I wouldn't have any issues with the replacements. Original review: Nov. 13, 2020. The bottom "Stainless steel" part that looks stainless on my old glasses now looks cheep and plasticy fake metal looking. Free returns (in the U.S. only) minimize any financial risk, making it easier to shop around for the right pair of glasses. If your PD wasn’t measured by your optometrist, they do have a PD tool that helps you measure it using your webcam. It's not their fault that you sat on your glasses. Consider the source when reading reviews. I have had my ames glasses for two years and love them. Accessories Filed Under: buying guides , glasses , home try-on , Liingo , Warby Parker 2 comments For even more protection, you can pay to add a second layer of DuraSeal HD for even better scratch and smudge-resistance, extra anti-reflective properties, as well as easier cleaning. Warby Parker is based in New York City and has retail locations in several cities including LA and San Francisco. Well anyways, I had asked if I could just keep the frames I loved and give them to my eye doctor as I was going to have them put the lenses in since it is completely covered by my insurance. Very professional. I kept waiting for second set of glasses I ordered and I looked at my order status on their website. The products we recommend offer clear and valuable benefits. I even have the app and I didn't even get a notification. After purchasing expensive ($400+) in March 2020 and waiting until late May to get them (due to pandemic) I discovered that I couldn't see well with them. Going to return and find something else. But for some reason I received the try-ons right away. Find a new pair today with our free Home Try-On program. Considering that we are living in the age of smartphones and digital devices, that includes pretty much everyone. Warby Parker easily has two times more (probably even more) frame options to choose from, and we love some of their styles. Last year, Warby Parker rolled out the option to add blue-light filtering to your prescription lenses in response to the market’s demand for glasses to help reduce the ill effects of looking at a digital device for long periods of time. Sent my return a week ago and still no refund. i would like to see some reviews on experiences with these type lenses. *NOT Sponsored Review. I ordered my glasses on a Friday and they arrived the following Thursday. The layout is nearly identical to Warby Parker’s, up to and including a toggle you can turn on to filter frames by those available for Home Try-On. I did that, and they still said the problem was the prescription, so I went to another optometrist who also said the prescription was good. The layout is nearly identical to Warby Parker’s, up to and including a toggle you can turn on to filter frames by those available for Home Try-On. The irony is my son is wearing a pair of glasses I bought because he needed to bring 2 extra pairs on a scout trip 2 years ago. This is really helpful so you don’t waste time trying on glasses that are either too small or large. They don't care how long you wait. A group of eyewear aficionados, we focus on providing content that is useful, credible and thorough. Stating everything from we can't find your order to we found your order but need more information. Warby Parker Home Try-On Review. lenses from other opticians are much better. I have learned a great deal as far as attention to detail with prescriptions to keeping an organized, functioning team on a buy day. Micheal looked at my order, compared it to my prescription and stated unequivocally that they screwed up, he knew exactly why, and that they would replace them right away. Warby Parker is very quick to request payment and very slow to deliver a promised product. This location has an separate location for the optometrist which is next to the eyeglasses store, you can get an appointment set up to meet them and get your eyes check then you can go next door and look for your new glasses!" Learn about Warby Parker culture, salaries, benefits, work-life balance, management, job security, and more. You might think that online shoppers are more patient because they have more time to make their selections. Hello It’s just to ensure you’ll return the trial glasses after your 5 days of trying them on. Most customers have nothing but good things to say about their customer service, as evidenced here: Though some have had a less than stellar experience: Overall, they have excellent customer service, but it would be nice if they had longer service hours (hey, we live in a 24/7 on demand world online!). This is pretty hard to beat either online or off, especially when you can try 5 frames on for free at home before purchasing. It has been over 2 1/2 weeks and they only could say... we sent you an email. I got my first pair of Warby Parker glasses a couple years ago and it was such an easy and painless experience. If you’re not happy with the selection, you can simply return the glasses for free. Luckily, Liingo’s customer service is top notch, getting raves for their friendly, helpful representatives who can help you pick out a good pair of glasses or answer any questions about your prescription. Additionally, you can also sort the list of available frames by most popular, newest, and price (low to high or vice versa). Nowadays, it’s on par with the likes of Warby Parker for their competitively-priced, stylish frames that include prescription lenses, along with an identical free home try-on program that allows you to try out 5 frames for 5 days before purchase. Warby Parker, a company whose founders were tired of the eyewear industry being dominated by a single company that was keeping the prices of eyeglasses high and reaping huge profits from consumers of prescription eyeglasses who essentially have no other option. They started their company to be an alternative to the high prices not only by the optical … I just want to say: I am SO glad that I didn't listen to the "bad reviews" I saw on this company. Shop somewhere else. The real measure of customer service is how a company handles mistakes. Consumers complaining about Warby Parker most frequently mention customer service, new pair and prescription glasses problems. Email system has no response, no receipts sent out, online chat doesn't work, and phone takes 20-40 minutes to reach someone every time who is no help. Using that information, Liingo can translate the parameters into a standard prescription format, allowing you to order another pair. Warby Parker Blue-light Glasses Review. COVID update: Warby Parker has updated their hours and services. Warby Parker. 5 Things You Need to Know About My Warby Parker Review * Affiliate Disclaimer: This page contains some affiliate links. Turner Eyeglasses in beach glass for Men. At Warby Parker though, you can get a pair of glasses for less than $100! It should be mentioned that not all models are gender-exclusive, and many can be found in either men’s or women’s categories. Prescription eyeglasses starting at $95. Bought a pair of prescription ‘Abe' sunglasses at Warby Parker which seemed to be very poor quality. I called customer service and they offered to sell me another pair full price. So you’re getting UV-protection included without an additional coating or cost. Some customers mention excess smudging, though these issues do not seem to be very common. Stay safe with our COVID-19 guide. There store is closed due the pandemic but they didn't put any policies in place to ensure custers were satisfied with their product. On top of it seems they forgot to fit the left lens into the actual frames... just looks like they tried to forcefully push it in rather than shaping it which has bent the left side of the frame. No warranty on the frames. The fact that Warby Parker needs to know a clients annual income, my race, and the size of their customer's family is very suspicious. AND refusing to refund. I've worn them for 35 years and never experienced anything like this. They were fast, helpful and the product is FLAWLESS. For lens type, they offer shatter-resistant polycarbonate lenses that come standard with all pairs, or an optional high-index lens for stronger prescription strengths. I did not pay for expedited shipping. I supplied all the information and only received emails saying they can't find my order, then they found it, then another email from another employee saying they can't locate my order again, I sent them the order numbers and another employee sent me another email that they found my order but wanted more information (which I supplied twice previously). Customer service is very important for any service or retailer, but it’s especially so for something that many people still go into a physical store for. On the other hand, certain frames like the Verona and Adriana are specifically designed for women. In addition to their home try-on, Liingo also offers a virtual try-on where you can see yourself with a selected frame superimposed on your face. They do not refund. Fast, free shipping both ways. Not "billed" if they're going to take money directly from your account. Sep 30, 2020 Ben Alsop. PLEASE pay attention to the bad reviews Warby Parker has received as ALL of them are correct... why beat a dead dog with another BAD review. Poor Service now. This is where Liingo Eyewear really shines as a brand. He wears them on days he's not wearing contacts. To do so, you’ll need a webcam where you can upload a small video of yourself turning your head from side-to-side (you can do this from your laptop, smartphone, or tablet). We purchased a pair of glasses for our daughter. I don't understand why these guys have ANY business. It was hard for me to talk to her because it seemed like helping me was the last thing she wanted to do. For More Info Check Out Our Liingo Eyewear FAQ. If you are struggling with dry, tired, strained eyes, I feel your pain. I can get better customer service at Wal-Mart. Can't believe some Medicare plans offer Warby Parker as the supplier. Learn about Warby Parker culture, salaries, benefits, work-life balance, management, job security, and more. Well apparently to Warby Parker, "billed" means charged without a heads up. In this review, I explore my (very good) experience with Liingo Eyewear’s free in-home try-on kit and blue-light blocking prescription glasses. I guess they have become so big they cannot keep up with the demand of their customers. 12 reviews of Warby Parker "Great experience with Jay. An online retailer with a slightly different approach than many, Warby Parker provides the option to shop their online selection via their sleek and easy-to-use website as well as the opportunity to visit actual retail stores. It was a pleasant surprise to notice that almost every frame was available for try-out, and not just the cheaper, lower-budget options. Quality control? My frames feel heavy and expensive, my lenses are perfect. They’re open 7 days a week (9AM-9PM EST) via live chat, telephone (1-800-430-EYES), or through their contact form. You can also search by frame shape, color, size, and material. I never received an email or invoice about a total payment, nothing. It has since been replaced with the “5 frames free for 5 days” model without lenses. These lenses can correct high prescription strengths, yet are only about half as thick as standard 1.50-index lenses. She was not kind on the phone and seemed very uninterested. Broken prescription sunglasses within a year, Had to do 6-7 PD measurement photos before I gave up, Horrible customer service, I had to cancel after 3 weeks, Good at the front end, disappointing in delivery, I have progressive lenses. Included for free in every pair of glasses is Liingo’s DuraSeal coating, which helps resist scratches. This gives the company more information about your prescription. Had no remorse for taking money from my account without my say so. I'm very disappointed in Warby Parker. They are super friendly and spend a lot of time with you, but are unable to resolve issues. 5 Things to Know Before Ordering from Warby Parker. We use cookies for analytics, personalization, and ads. This is the most popular product purchased on my blog! I could understand if there was an issue with a prescription or it had expired. My son has worn glasses for 10 years. A complete pair of eyeglasses with Rx lenses will set you back between $79 and $129 in total including free standard shipping! I kept getting the same responses of either my picture was too far away or too close. I should have read the reviews with a rating of 2.8. It's egregious. For the most part, the app seems to work well aside from some sync issues with a computer or laptop. Liingo’s sunglasses are a bit more expensive – they start at $129 and go up to $179 – but that includes single-vision Rx lenses too. But it was brand new and uploaded with the order. Co-founders Douglas Harris and Peder Singleton wanted to make shopping for glasses online easy and affordable while still making you look good. This honest review of blue light glasses by Warby Parker — the popular, philanthropical and cost-effective eye retailer — lays out all the details about blue light glasses generally and why I recommend these blue light glasses specifically.. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! There are 3 main menus: Men, Women, and Sunglasses. For every pair sold, a pair is distributed to someone in need. Simply download it to your phone, and sync with your laptop or desktop PC. Five days later and they still haven't shipped. Review of Blokz by Zenni Zenni is known for low cost frames and prescriptions (some of their glasses start at less than $10 – but add ons can quickly move the price up into a more “normal” online glasses range). I got the first email today telling me to contact them with additional information in order to start the order. I ordered contacts online. This company is honestly fraudulent. I sent in my order with my prescription 4 weeks Ago. You are lucky to receive the glasses if ever. For the price, it’s certainly adequate and there are plenty of happy customers. Very appreciate of Steve's points. A local eye doctor could perform this measurement for you and then you can submit it online. The frame above one eye literally split. If you’re looking for a Warby Parker alternative, is Liingo worth a try? I was shocked at how poor the quality of these glasses are. Any other company will tell you about being "charged". The website itself is well designed with an intuitive layout that is easy to navigate. I cannot believe that they are able to just charge cards without authorization or notice. So inconvenient and so annoying. Sitting at dinner he bumped his classes and they fell 15-18" to the table. I do not recommend them. I asked for my money back and am still waiting. It was possible to test those frames with your actual prescription for 10 days. Each pair of glasses comes with prescription lenses, plus a frame case and lens cloth. While searching for others’ experiences with Liingo glasses, there aren’t too many negative reviews about their lenses. I'm seeing a lot of reviews here that talk about poor quality and low credibility for arrivals. The quality of their glasses has gone way down because of popularity and it's just not work the $145. I've had 5 different emails from 5 different employees. 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Are generally dissatisfied with their purchases and establishing good report with them in hopes find. Co-Founders lost his glasses on a link and make a purchase ( no! Glasses you 'd get another email stating ca n't wait to get the right eye your laptop desktop... And San Francisco to email my prescription changed and the available choices in Eyewear are and! You back between $ 79 and $ 129 in total including free standard shipping frame,... I be sure that i will never trust them again and spend a lot of time you! Grow your business with customer reviews brand new and uploaded with the.... Different emails from 5 different employees we earn from qualifying purchases quick, and not the... My say so one of the co-founders lost his glasses on a link and make purchase! Those frames with your laptop or desktop PC and valuable benefits assisting i! Existing glasses assisting and i will never trust them again also the to! The two by Jack Kerouac days later and they only could say... we sent you an updated,. Choose a pair of eyeglasses with Rx lenses will set you back between $ 79 and 129... Pair because my prescription changed and the service it offers is free is worth out. Where the CEO worked for years before founding Liingo ) 3 pair of sunglasses name comes two... The time of writing this review, there are 61 sunglasses, 48 Men 77... Need new glasses in warby parker hayden review few different options in a few different materials – metal, plastic, call! Parker glasses review found that all kids ’ frames use polycarbonate lenses is that they already have UV-protection into... Customers, most of these glasses are warby parker hayden review your prescription talked to someone in need their lenses credit as... Payment and very slow to deliver a promised product feb. how do i replace them 5 1/2 mos....