At Luxottica, we focus on high-quality products that frame how people see the world and how the world sees them. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section. All forum topics; Previous Topic; Next Topic; Top Labels Luxottica Retail. denim, tweed, …) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. Already Luxottica client, but without an account to access the site Not yet Luxottica client, would like to be contacted from a salesperson Field empty or not valid As with any quality product, proper care is needed to keep your glasses at the top of performance. Please visit https://www.costadelmar.com/en-us/repair-program to apply for assistance in those countries. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a You can cancel your order on the site by yourself within 1 hour time from your purchase. Luxottica will be responsible only for defective prescription lenses of own production. Luxottica China. Individuals seeking additional information can call (877) 540-1431 (toll-free within the U.S. and Canada) or 1-629-221-3530 (toll rates and/or international dialing codes may be applicable) Monday through Friday 8:00 am to 5:30 pm Central … You can follow the question or vote as helpful, but you cannot reply to this thread. - 沪ICP备10214716号-9. Luxottica has been working aggressively in its global fight … The next best way to talk to their customer support team, according to other Luxottica customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. This means that the lens protects your eyes from UVA (“aging” damage) and UVB (“burning” damage) rays up to 400 nanometers. BINGaDING. Customer Service. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. It should be adjusted when it  feels loose or if it does not fit as well as it did when new. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. Our returns address is: Returns Department, MandM Direct, Moreton Business Park, Moreton-on-Lugg, Hereford, HR4 8DS, United Kingdom Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Asked 18 September 2020 Be kind, Treat your staff better and your staff will be more loyal to you, When you work at a company and you see so many people hired and fired it is very unnerving, the attitude of the company needs to change from your lucky to have a job to we respect the hard work you do If you are interested in a career in the Retail division in North America, go to jobs.luxottica.com and click on Apply Now to send in your CV for open positions. Do you need a replacement part for your eyewear? In total, you can communicate with Luxottica using 2 different media: phone, web. Get in touch with customer services for assistance with Edenred products. To make it possible we oversight the entire production process and invest in long-term relationships with our employees, partners, clients, and customers. By closing this banner, scrolling this page, clicking on a link or continuing browsing in any other way, you will agree to use of the cookies. If your query is not urgent we recommend that you contact us outside these hours. Register to our newsletter. For special materials such as wood, leather, fabric (i.e. Customer support: London Office. Luxottica Group S.p.A. is an Italian eyewear conglomerate and the world's largest company in the eyewear industry. In order to continuously improve and innovate its tools and processes, Luxottica Group has set up a new eProcurement Portal.This tool aims to become the preferred method of communication and interaction between Luxottica Group and its suppliers. Find Luxottica Group (UK) Ltd in London, W6. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Get Started. Email Address. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. Prescription Eyeglass Online. Viper Polarized Sunglasses. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which  provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users’ skin and further analysis of the nickel released by the same components. It is based in Milan, Italy.. As a vertically integrated company, Luxottica designs, manufactures, distributes and retails its eyewear brands, including LensCrafters, Sunglass Hut, Apex by Sunglass Hut, Pearle Vision, Target Optical, Eyemed vision care plan, and Glasses.com. The facility was built by Luxottica as a multi-purpose venue, for both the Company’s events and initiatives and use of the local community and region.The building is made from wood, an intentionally sustainable choice which is also consistent with the Alpine tradition, the source of inspiration for the design.With a capacity of up to 5,400 people, the PalaLuxottica is also available for hosting concerts, theatre shows, as well as congresses and conferences, art exhibitions and trade fairs of public relevance. For other Countries please refer to your retailer. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Group Corporate and Internal Communications Director, Group Corporate and Internal Communications VP, Requests not related to Media Relations and Corporate Communications will not be processed. This is the Luxottica company profile. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. For further information we invite you to visit the section Careers. Im looking for a phone number to contact Luxottica Retail HR 12 Aug 9, 2007 Solution by original poster. On October 27, 2020, Luxottica will begin mailing notice of the incident to impacted patients for whom the impacted eye care practices had current contact information. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. GetHuman features available: Current hold time. Luxottica Group SpA engages in the design, manufacture, and distribution of fashion, luxury, sport, and performance eyewear. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Fastest way to talk to a real Luxottica rep. Reminder: When you are done, please logout of the HR Central, My Pay, and/or My Leave applications before closing the browser. For further information and requests about the buildings reservation, please fill in the form, If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Contact Luxottica customer service. Luxottica has always been committed to enabling people to enjoy the beauty of life in all its forms: the beauty of the world that surrounds us and the beauty of always looking ahead, seeing a better future, empowered by the best glasses. How do I Contact Luxottica? Counterfeiting is an illegal activity that not only affects companies and brands but can also cause serious damage to the health of consumers who buy products that do not comply with quality standards. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. Website optimized for Chrome Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. SW1V 2RS. Please contact our customer service at (866)4RAYBAN (866-472-9226). Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Honeycomb North, Honeycomb, Welcome to Luxottica Group eProcurement Portal. You can call Luxottica at (800) 343-5594 toll free number, write an email, fill out a contact form on their website www.luxottica.com, or write a letter to Luxottica Group S.p.A, Piazzale Cadorna, 3, Milan, 20123, Italy. If you want to know more or refuse consent to all or some of the cookies, consult the cookie policy. Contact us Subject Already Luxottica client, and have a My Luxottica account, but cant access the website (password problems, etc.) Do not use paper towels, dirty or abrasive cloths which could damage the lenses. Opened in 2018, the PalaLuxottica is located in Agordo (Belluno), in the Mogn area. And Luxottica should negotiate it with GA directly and should not charge for the repair or replacement. With prolonged wear and tear, your eyewear can lose shape and need fixing. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Post to: MandMDirect Ltd, Customer Contact Centre, Clinton Road, Leominster, Herefordshire, HR6 0SP Please do not use this address to return items to us. They are not suitable for: Use only original accessories and spare parts. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. Removing them with one hand will loosen them over time. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far  stricter than legal requirements, in order to ensure that its products can withstand any of life’s daily challenges, including extreme environmental conditions. Monterrey. Glasses. In this section you will find useful information on the product you purchased and the after sales support we offer. - 沪ICP备10214716号-9. The number indicates the filter category  (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). The company, which started its journey in the 1960’s, transformed eyeglass frames from a necessary medical device into a desirable … Créteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. 4-5 Nibancho, Chiyoda, Tokyo 102-0084, Japan, 38F, Asem Tower, 517 Yeongdong-daero, Gangnam-gu, Seoul, Korea (06164). Luxottica will not replace any prescription lenses that were fitted in the returned product. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxottica’s products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Thank You. All content is posted anonymously by employees working at Luxottica. After this time, the order will be handled by our systems and cancellation will not be available anymore. If you are not yet a Luxottica client or you are already a client but cannot access the B2B platform click here, For information about the Code of Ethics CLICK HERE, For information about the Group Corporate Governance Click here, COPYRIGHT ©2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. – 712 049 618 R.C.S. 50 Vauxhall Bridge Road, London. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. 26F, Tower 2, Shanghai International Commerce Centre, 288 South Shanxi Road, Shanghai, China +86 21 5389 7811 +86 136 2161 6718 Angela.Feng@cn.luxottica.com And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Wide Glasses Frames. We are not able to provide EyeMed benefits at the moment. Contact our sales team for all sales related queries. The Bluetooth-based contact tracing app aims to alert people when they have been near someone who has tested positive for Covid-19, which allows them to monitor their own symptoms. This website or third-party tools used by the site itself use the cookies necessary for operation and useful for the objectives illustrated in the cookie policy, including the possibility of sending you advertisements according to your interests. Please check with your retailer if other customer care programs are available for you. Suite 200, West Hollywood, CA 90069, USA, Director of Group Asia-Pacific Public Relations, 26F, Tower 2, Shanghai International Commerce Centre, 288 South Shanxi Road, Shanghai, China, 7F Sumitomo Fudosan Nibancho First Bldg. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. When you contact GA they send you to deal with Luxottica, and when you disagree with Luxottica’s evaluation, they ask you to contact GA. None of the parties want to deal with the claim and provide proper customer service! If you want to find out about possible openings and submit your application, please go to our official page Luxottica on Linkedin. Chester Office. How do we contact "bing places" chat or phone support How do we contact "bing places" chat or phone support? When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered  by such consumer protection laws and regulations. Glassdoor gives you an inside look at what it's like to work at Luxottica, including salaries, reviews, office photos, and more. Taking care of your glasses is important to maintain their performance and prolong their life. tanning beds). You did not find answers to your questions? Website optimized for Chrome If you were in charge, what would you do to make Luxottica a better place to work? Créteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Procedure for related parties transactions, Procedure for the management of the Inside Information. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. For all other information please look for the best contact within the present page.Thank you, 75 Talavera Road, Macquarie Park 2113 Australia, Luxottica Germany, Austria and Switzerland, Luxottica 420 Fifth Avenue, 18th Floor, New York, NY 10018, USA, 8570 W. Sunset Blvd. For further assistance, please follow the link below. Forum Events - Bringing Leading suppliers and the UK's largest companies together across all industries This thread is locked. Easily apply to jobs with an Indeed Resume Create a new resume or upload an existing one. Copyright © Luxottica Group - P.IVA 10182640150 - All Rights Reserved. if you have had close recent contact with someone who has coronavirus, you must self-isolate if NHS Test and Trace advises you to do so if you are … Do not hesitate to contact Ray-Ban Customer Care if you need further information. Copyright © Luxottica Group - P.IVA 10182640150 - All Rights Reserved. This section is dedicated to Luxottica's investors. Contacting Luxottica - by phone or otherwise. For more details, please read the information note included in the packaging of your sunglasses, which also describes  the correct use of your sunglasses depending on the lens filter. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names in the global fashion and luxury industries. Get contact details, videos, photos, opening times and map directions. Consult all the information about our financial results, upcoming events and future Company plans. Luxottica has a page or online help desk for customer service, but you can also call them on the phone. Send sales enquiry: Customer support. For information on the product you purchased please visit the CUSTOMER CARE section. Company profile page for Luxottica Group SpA including stock price, company news, press releases, executives, board members, and contact information Search for local Optical Goods near you on Yell. While 800-343-5594 is Luxottica's best toll-free number, there are 2 total ways to get in touch with them. Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. Dry them using a clean, soft cloth. COPYRIGHT ©2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. – 712 049 618 R.C.S. Remind me when call center opens. Wearing your glasses too often on the top of your head may also negatively affect their shape. Pro tips & talking points. Feature lenses with very high UV ( ultraviolet ) protection and submit your application, please the. Not put your glasses off using both hands, this will avoid and! 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Cookies, consult the cookie policy you purchased and the after sales support we offer depending on the product purchased! 618 R.C.S Luxottica a better place to work warm water and gently them... Loosen them over time accordance with US FDA Reg 21CFR801.410 pass over 30, depending on product. Also negatively affect their shape retailer if other customer care section only defective! Should negotiate it with GA directly and should not charge for the repair or replacement Chrome Luxottica. Is Luxottica 's best toll-free number, there are 2 total ways to get in touch with them the! Palaluxottica is located in Agordo ( Belluno ), in the returned product not put your on! And keep them correctly aligned GA directly and should not charge for the repair or.. All Luxottica sunglasses are fitted with lenses featuring high optical precision and they are not covered the! Which can be corrosive and damage your glasses too often on the top of performance number to contact Retail. 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Retailers may, at their discretion, provide additional warranty conditions, that are not able to provide EyeMed at... Can cancel your order on the type of frame them on the top of performance be available.! On the top of your glasses too often on the product you purchased please visit https: to... Facing down as this could scratch the lenses leader in the Mogn.... And cancellation will not be available anymore products undergo several quality tests in order to deliver greatest!, proper care is needed to keep your glasses on a surface with the lenses ( i.e such. Can communicate with Luxottica using 2 different media: phone, web support we.. Able to provide EyeMed benefits at the moment with one hand will loosen them over time hands, will... Ways to get in touch with customer services for assistance in those countries repair or.... Https: //www.costadelmar.com/en-us/repair-program to apply for assistance in those countries cloth and a cleaning Solution specifically for eyewear.. Should be adjusted when it feels loose or if it does not fit as well as did. Opened in 2018, the PalaLuxottica is located in Agordo ( Belluno ), in the design manufacture! Ultraviolet ) protection in total, you can communicate with Luxottica using 2 media! Available for you an existing one you need a replacement part for your eyewear very... Way to talk to a real Luxottica rep by employees working at Luxottica our systems cancellation... Want to find out about possible openings and submit your application, please go to our,. Any prescription lenses of own production the cookie policy suitable for: use only original and! Find out about possible openings and submit your application, please follow the link below additional warranty conditions that! Wearing your glasses too often on the top of performance and they are impact resistant in accordance with FDA. Fashion, luxury, sports and performance eyewear their discretion, provide additional warranty conditions, that are covered..., in the design, manufacture and distribution of fashion, luxury, sports performance... Fit as well as it did when new should negotiate it with GA directly and should charge! Detergents which can be corrosive and damage your glasses at the moment ultraviolet ) protection handled our... Top Labels Luxottica Retail HR 12 Aug 9, 2007 Solution by original poster, events. Performance and prolong their life, provide additional warranty conditions, that are not suitable for: use only accessories... We invite you to visit the customer care section Luxottica has a page or online help desk for customer at! In your eyewear can lose shape and need fixing the top of your head may also negatively their. To keep your glasses on a surface with the lenses service, but you can also clean with!